At Sparebook.in, we strive to ensure your complete satisfaction with our products. This Refund and Returns Policy outlines the terms and conditions for returns, replacements, and refunds for items purchased from our website. This policy is in compliance with the Consumer Protection Act, 2019, and the E-Commerce Rules, 2020.
2. Return Period
We offer a 7-day return period for most items sold on Sparebook.in. The return period begins from the date of delivery of the product to you.
3. Eligibility for Returns
To be eligible for a return, your item must be:
In the same condition as you received it
Unused and in its original packaging
Accompanied by the original invoice or receipt
4. Non-Returnable Items
Certain items are not eligible for return due to health and safety reasons or their nature. These include:
Custom-made or personalized items
Items marked as non-returnable at the time of purchase
Consumable products that have been opened or used
5. Return Process
To initiate a return:
Log into your Sparebook.in account and go to your order history
Select the item you wish to return and fill out the return form
Choose your preferred refund method
Print the return shipping label (if provided) or arrange for return shipping
6. Return Shipping
If the return is due to a defect, damage, or incorrect item, we will bear the cost of return shipping
For change of mind or other non-defective returns, the customer is responsible for return shipping costs
7. Refunds
Refunds will be processed within 7-10 business days after we receive and inspect the returned item
The refund will be credited to the original payment method used for the purchase
If a gift card was used, the refund will be issued as a gift card credit
8. Replacements
You may opt for a replacement instead of a refund for defective or damaged items
Replacements are subject to product availability
9. Cancellations
Orders can be cancelled before the item is shipped
Once shipped, the order will need to go through the return process
10. Exceptions
We reserve the right to refuse returns or refunds if:
The return is made outside the specified return period
The item shows signs of use or damage caused by the customer
Required documents or original packaging are missing
11. Grievance Redressal
If you have any issues or complaints regarding our refund and return process, please contact our Grievance Officer:
Name: Sujith A S Designation: Managing Director Email: [email protected]Phone:+91 97782 68183 Address: 510/11E TBPL,VAIGAI APARTMENTS, Thrissur, Kerala 680004
12. Changes to This Policy
We may update this Refund and Returns Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Effective Date” at the top.
13. Contact Us
If you have any questions about this Refund and Returns Policy, please contact us at:
